We ask that you read this privacy notice carefully as it contains important information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a complaint.

Who We Are

We are A Monkey Puzzle Day Nursery Franchise owned and operated under licence by Monkey Puzzle Day Nurseries Ltd.

Registered in England & Wales Company No. 13654204 Ofsted: URN: 2778685

We collect and use personal information when you visit our website or submit an enquiry to us.

We are regulated under:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018 (as amended)
• The Data (Use and Access) Act 2025
• The Privacy and Electronic Communications Regulations (PECR) (where applicable)

We act as the data controller responsible for your personal information under these laws.

The Personal Information We Collect and Use

Information We Collect

When you visit our website and/or submit an enquiry, we may collect:

• Your name and contact details (email address and telephone number)
• Employment history and referee details (for job applications)
• Information about your child (where relevant to a childcare enquiry)
• Location data (if voluntarily provided)
• Website usage data (including IP address, browser type, pages visited, and device information)

We may collect additional personal data where necessary and will inform you at the time.

Lawful Bases for Processing

Under UK GDPR (as amended), we rely on one or more of the following lawful bases:

• Legitimate interests – to respond to enquiries, manage applications and operate our nursery effectively.
• Contract – where processing is necessary before entering into a childcare or employment contract.
• Legal obligation – to comply with safeguarding, Ofsted, employment, or regulatory requirements.
• Consent – where you have provided clear permission (for example, certain marketing communications or optional cookies).

Where we process children’s data or special category data, we ensure additional safeguards are in place in accordance with current UK legislation.

How We Use Your Personal Information

We use your information to:

• Respond to enquiries
• Process childcare and employment applications
• Communicate availability of nursery places
• Improve our website and services
• Comply with legal and regulatory obligations

We do not sell your personal data.

We may share your information with trusted third-party service providers (such as IT and website hosting providers) under written contracts that require them to protect your data.

How Long We Keep Your Personal Information

We retain personal data only for as long as necessary:

• Childcare enquiries: Up to 24 months.
• Job applications: Until the recruitment process is complete, unless consent is given to retain details longer.
• Website data: In line with our Cookie Policy and legal requirements.
• Where required by safeguarding or regulatory obligations, data may be retained longer in accordance with statutory guidance.

International Transfers

Your personal data is primarily stored in the United Kingdom.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• Transfers to countries recognised by the UK Government as providing adequate protection.
• Use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum to Standard Contractual Clauses.
• Implementation of supplementary technical and organisational measures where required.

Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure IT systems and encrypted storage where appropriate
• Restricted access for authorised staff only
• Confidentiality obligations for staff
• Data protection training
• Secure disposal procedures

Your Rights

Under UK GDPR (as amended by the Data (Use and Access) Act 2025), you have rights including:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (in certain circumstances)
• The right to restrict processing
• The right to data portability
• The right to object
• Rights relating to automated decision-making

For further information about your rights, you can visit the website of the
Information Commissioner’s Office.

How to Contact Us

If you wish to exercise your rights or have questions about this notice, please contact:

Data Protection Officer

Monkey Puzzle Day Nursery Olympia
1 Springvale Terrace, London W14 0AE

Email: manager@monkeypuzzleolympia.co.uk
Telephone: 020 3490 9326

Please provide enough information to identify yourself and proof of identity if required.